Tactical Confrontation for a Better Workplace

Monday 4:15 – 5:15 PM

Session Description

Every workplace and relationship benefits when there is an atmosphere of accountability in place; when people are comfortable speaking up when there is a problem. This only happens when people have confidence imparted by the skill to do it well.

Learning Objectives

  1. Understand the role that the human self-concept plays in generating defensiveness when confronted
  2. Identify and avoid the two most common mistakes that subvert a constructive confrontation
  3. Understand the role of empathy and paraphrase, and know how to apply them in the de-escalation of anger

 

Gary Sheely

Gary Sheely’s experiences, education and expertise truly make him a “Tactical Confrontation Specialist.” He has been teaching confrontation and de-escalation skills to clients for 30 years. Gary has published 3 books and dozens of articles on Communication, Workplace Improvement, and Self-Development. He taught as an Adjunct at 2 Tulsa universities and in 2009 he was recognized as Faculty of the Year. He is also a USPA certified Skydiving Instructor, with hundreds of skydives logged.He has been married to Kathy for 37 years and they have 2 grown sons.